CV

Professional Summary

Multidisciplinary professional with proven expertise at the intersection of IT systems optimization, data analytics, and corporate social responsibility. Demonstrated success in designing scalable workflows, leading data-driven programs, and executing sustainable development strategies across both technical and stakeholder-focused domains. Proficient in SQL, Python, Power BI, SharePoint, Excel, REST APIs, and cloud-based tools. Known for automating critical processes, driving engagement across diverse populations, and delivering high-impact digital and community solutions.

Education

• M.S. in Computer Science, East Tennessee State University, May 2026
• B.S. in Computer Engineering, Kwame Nkrumah University of Science and Technolgy, 2022

Academic Work Experience

• Summer 2025 – Present: Research Intern
  • East Tennessee State University
  • Primary Supervisor: Prof Shehenak Shaik

• Fall 2024 – Summer 2025: Graduate Assistant – Multicultural Center

  • East Tennessee State University
  • Duties include: Website management, marketing content analysis, and digital engagement strategies
  • Supervisor: Nathnael Tadesse

Industry Work Experience

• CSR Analyst, Nov 2022 - Nov 2023
  • Pecan Energies
    • Duties include:
      • Designed a grievance redress tracking system that digitized over 2,000+ records; used Python and Power Automate to streamline workflows and reduce resolution delays by 70%.
      • Conducted predictive analysis on historical community engagement and developed targeting models that improved campaign reach by 30%.
      • Built a scholarship portal with automated scoring models and designed applicant dashboards using Excel, Power BI, and Python, handling 1,500+ records.
      • Delivered internal reporting presentations and dashboards that summarized KPIs on sponsorships, social impact, and student mentoring outcomes.
  • Supervisor: Esq. Edward Aryee
• IT Analyst (Automation & Dashboard Projects), Nov 2020 - Nov 2022:
  • Pecan Energies
  • Duties included:
    • Spearheaded migration of internal workflows to SharePoint and Azure, maintaining zero downtime and improving access for 50+ users.
    • Built ETL scripts in Python to consolidate procurement and asset datasets, feeding into live Power BI reports used by cross-functional teams.
    • Designed automation flows for inventory and procurement lifecycle, reducing manual work hours by 30%.
    • Maintained and documented APIs for internal knowledge systems, facilitating quick access and onboarding.
  • Supervisor: Mrs. Keziah Antwi

Skills

• Data Analysis & BI Tools
  • Power BI, Excel (Pivot Tables, VLOOKUP, formulas), SQL (joins, CTEs, subqueries)
  • Dashboard creation and data storytelling
• Programming & ML Techniques
  • Python, Pandas, NumPy, Scikit-learn, SpaCy
  • Forecasting, time-series analysis, unsupervised learning, LLMs (e.g., GPT)
• NLP & AI Applications
  • Text classification, lemmatization, tokenization
  • ESG sentiment extraction, greenwashing detection
• Soft Skills
  • Strong written & verbal communication
  • Cross-functional collaboration
  • Project scoping and independent research